Privacy Policy

Introduction

Pristine Homes is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Taiwan's Personal Data Protection Act and international data protection standards.

We understand that when you engage our residential placement services, you trust us with sensitive personal information. This document outlines our practices and your rights regarding that information.

Information We Collect

Personal Information

When you contact us or engage our services, we may collect the following personal information:

• Name and contact details (email address, phone number, mailing address)
• Identification documents as required for lease agreements
• Employment information and references for landlord verification
• Financial information necessary for lease qualification
• Housing preferences and requirements
• Family composition and household information relevant to property search

Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website information
• Device information and operating system

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Providing residential placement services and property search assistance
• Arranging property viewings and coordinating with landlords
• Facilitating lease negotiations and documentation
• Providing ongoing support during your tenancy

Communication

• Responding to your inquiries and service requests
• Sending updates about your property search
• Providing information about properties that match your criteria
• Sending service-related notifications

Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Maintaining business records and documentation
• Protecting our rights and preventing fraud
• Improving our services and internal operations

Data Sharing and Disclosure

We share your personal information only in the following circumstances:

Property Owners and Landlords

We share necessary information with property owners and landlords for the purpose of lease evaluation and property rental. This typically includes your name, employment information, references, and financial qualification details as required by standard rental practices.

Professional Service Providers

We may engage third-party service providers to assist with:

• Legal review services for lease documentation
• Background verification services when required
• IT infrastructure and website hosting
• Payment processing services

These service providers are contractually obligated to maintain the confidentiality of your information and use it only for specified purposes.

Legal Requirements

We may disclose personal information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Access controls limiting information access to authorized personnel
• Regular security assessments and updates
• Secure physical storage of paper documents
• Employee training on data protection and confidentiality

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

• Active client information is retained during service provision and for six years following lease completion, as required by Taiwan's business record retention laws
• Inquiry information from non-clients is retained for two years from last contact
• Financial and tax-related information is retained for seven years as required by Taiwan tax regulations
• Website analytics data is retained for 26 months

After applicable retention periods, we securely delete or anonymize personal information.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

Right to Access

You may request access to the personal information we hold about you and receive a copy in a commonly used format.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information when it is no longer necessary for the purposes collected, subject to legal retention requirements.

Right to Object

You may object to certain processing of your personal information, particularly for marketing purposes.

Right to Data Portability

You may request transfer of certain personal information to another service provider in a structured, commonly used format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time, though this will not affect processing that occurred before withdrawal.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

Your personal information is processed and stored in Taiwan. If you are located outside Taiwan and choose to use our services, your information will be transferred to and processed in Taiwan. By using our services, you consent to such transfer and processing.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: